Founded in 2002, Hostgator.com, LLC has quickly grown from its humble beginnings in Boca Raton, Florida into one of the most respected names in the web hosting industry. Renowned for exceptional customer support and unrivaled in terms of customer satisfaction, Host Gator is poised to take the lead in the highly competitive and densely populated world of web hosting providers.
The Host Gator philosophy is simple: Provide reliable service, superior support, and affordable pricing to businesses and individuals seeking quality shared, reseller, or dedicated web hosting solutions.
Host Gator offers 3 different plans for the shared hosting. We select their Baby plan as our reviewed plan because it is the most value-for-money one.
With 5000MB diskspace, 75GB bandwith at $9.95, it may not look as cheap as our other top 10 hosts. But Host Gator offers some features that are hardly found at other hosts. For example, you can host unlimited sites if you sign up for their Baby plan. Host Gator is the first hosting company to offer this exceptional feature at such a low price.
Besides that, you’ll also get unlimited MySQL database and unlimited subdomains.
There’s no setup fee even if you sign up for 1 month period and just like our other hosts, you’ll get 30-day Money Back Guarantee. Therefore, if you are concerned with the quality, you can just sign up for one month and evaluate their service level before going for longer terms.
If you want to have your own website design but you do not want to outsource the work, you can try out Host Gator SiteStudio. With SiteStudio, you don’t need to know anything about FTP, HTML, HTTP, or Designing. SiteStudio guides you step-by-step, providing simple choices regarding color, style and images. There is no software to download and no code to learn.
Host Gator plans don’t come with marketing package. If you need to promote your site with some useful marketing software, you can try out StartLogic.
Host Gator uses cPanel as the control panel. They have Fantastico Deluxe installed in the cPanel which allows you to choose among 36 popular scripts to be installed on your website. To try out cPanel, you can go to the demo page at http://126.96.36.199/cpanel
One of the reasons why Host Gator becomes a reputable host in just 3 years is because they place great emphasis on customer service.
Both their sales and support phone lines are opened 24 hours a day, 7 days a week. You won’t find many hosting companies willing to spend money on experienced staff overnight to answer your call. That shows that they are not only serious about US market, overseas market has become a big part of their business too.
Besides phone support, we are very impressed with their live chat support. Even though they don’t specify 24-hour availability for their live chat, we can still get hold of their live chat staff even on 5am Eastern Time. It’s also amazing to see that their staff is able to address every single of our enquiry early in the morning.
If you need to send attachment or give more detailed information, taking advantage of their email support is the best way. Once your email has been sent, you’ll expect to get reply within 24 hours.
Host Gator does not yet have a huge knowledgebase. Though they claim that 99% of all questions can be found in their knowledgebase, we can’t find the basic info like version of Php and MySQL. This is the area that we think Host Gator could improve on.
In order to allow their customers to share information, they recently launched the community forums. This forum is not as active as PowWeb and Lunarpages and only have limited categories at the moment. However, just as they strive to give the best support to all customers, we are sure that the forum will one day become very popular and filled with happy customers.
|In just 3-year in business, Host Gator has built itself as a reputable brand. They have won several awards such as:
– A 5-Star host recommended by Webhostmagazine.com (independent review was done on July 5, 2005)
Their Alexa ranking is the proof that they are getting stable increase in traffic ever since they launched the site. In fact, they have not experienced any traffic downturn since 2 years ago. This is a very good sign that Host Gator is on the way to become the next “big guy” in the hosting industry.
|Reliability and Speed|
|Host Gator has chosen The Planet to provide its customers with superior network connectivity with minimal required downtime. Located in Dallas, Texas, The Planet’s Data Center boasts over 35,000 square feet of raised floor space featuring state-of-the-art security, safety, and cooling systems and is second-to-none in the industry.